Delivery: We aim to deliver your chosen items to the place and person of your choice, in perfect condition and in the shortest time possible. UK and overseas orders are shipped by Royal Mail (RM), FedEx and DHL for a rapid delivery. For prices, please continue to checkout otherwise please refer to our Ts&Cs. Returns: As in our stores, customer satisfaction is always our top priority and therefore we handle each query individually and to the best of our ability. Whilst we want you to be completely satisfied with your purchase, if you are not, we will happily offer you a full refund or exchange in compliance with our policy. DISCLAIMER: INTERNATIONAL CUSTOMERS - We cannot ship goods by Annette Gortz to any location in the U.S.A. Any orders placed will be cancelled and refunded. RENTALS: Delivery for ALL RENTAL ITEMS is included in the RENTAL price for the date range selected. RETURN POSTAGE is also included, which will be provided inside your parcel. Please use the return labels provided to ensure you are fully covered for any loss or damage in transit. If you use an alternative shipment method, you will NOT be covered for any loss or damage during transit. See our T&C's for more information.