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Delivery: We aim to deliver your chosen items to the place and person of your choice, in perfect condition and in the shortest time possible. Orders are shipped Monday to Friday by Royal Mail (RM), DPD, DHL and FedEx for a rapid delivery. For prices, please continue to checkout otherwise please refer to our Ts&Cs. Returns: As in our stores, customer satisfaction is always our top priority and therefore we handle each query individually and to the best of our ability. Whilst we want you to be completely satisfied with your purchase, if you are not, we will happily offer you a full refund or exchange in compliance with our policy. DISCLAIMER: INTERNATIONAL CUSTOMERS - We cannot ship goods by Annette Gortz to any location in the U.S.A. Any orders placed will be cancelled and refunded. See our T&C's for more information.